Worst Companies for Service

Posted: September 7, 2010 in General Business Fodder, Poor Customer Service, Uncategorized
Tags: , , ,

Every year, MSN Money polls consumers for the worst and the best companies for customer service.  It always makes for some interesting fodder.

In looking at the bottom 10 service companies, the first thing that jumps out at me is five of them are in banking.  Three out of the remaining five are in cable / satellite TV.  What to make of this?

The first question that comes to mind is, are these crappy companies, or are they in crappy industries?

But the next thing that comes to mind is… opportunity!

IF a banking / credit card company decided to step up and seriously and sincerely make customer service their top priority, they could absolutely clean up!  Same with an enterprising pay TV business!  I mean, you don’t have to be a snarky customer service critic to identify the problems plaguing the businesses in their industries.  Once identified, you make it your business’ top priority to NEVER, EVER DO THESE THINGS.

Am I simplifying things just a bit here?  Of course I am.  But that doesn’t negate the strategy.  I mean, you’ve got to start somewhere.  Why not start where your competitors are falling short?  Customers are sick and tired of the poor service delivered by those companies.  So give them what they want.  Excellent service in historically weak areas.

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Comments
  1. Doug King says:

    I’m startled to see Apple on the “good service” list. Have you ever been in a Apple store? Some emo kid in a fuzzy scarf, skinny jeans and a condescending attitude? Who makes you feel bad that you had to ask him a question and he had to descend, Zeus-like from Olympus to help a mere mortal with a question about his iPhone!

    On the other hand, nice to see Publix on the nice list. Going there is like going to the anti-Wal-Mart. The employees at Publix make eye contact, smile and are actually helpful. I enjoy shopping there.

  2. 網路創業 says:

    The layout of the weblog is absolutely messed up when I look at it in Opera. Plz fix it.

    • Chuck Dennis says:

      Sorry the layout is messed up on Opera! Unfortunately, this is a template and I am unable to alter it. Please try another browser, if possible. Meanwhile, I will contact the good people at WordPress, to see if there is an Opera solution.

  3. 網路創業 says:

    woot, thank you! I’ve finally came across a website where the owner knows what they’re talking about. You know how many results are in Google when I check.. too many! It’s so annoying having to go from page after page after page, wasting my day away with tons of owners just copying eachother’s articles… ugh. Anyway, thankyou for the information anyway, much appreciated.

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