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Angry Customers
Tales of Customer Experience, and How Businesses Can Make It Better
Chuck Dennis
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July 2013 M T W T F S S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Remember These?
What the Hell is This About?
airlines angry customers bad attitude banking belligerent best business competency competitors complaint complaint resolution conservation convenience crazy customer customer service discrimination disservice drain drunk fees gay community good service green gun hidden fees idiots increased revenue JetBlue lost revenue personalize politically correct politics poor service proactive religion resources service short-sighted strategy teamwork threat violence worst-
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